Bespoke Development

Solve complex problems, achieve specific goals, streamline workflows, automate processes, and unlock new possibilities with custom-built solutions.

Data Science/Engineering

Data-Driven Solutions for Complex Business Problems

Rapid Application Development

Accelerate your journey with rapid application development platforms. Leverage our expertise to build high-impact apps, quickly and effectively.

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Lightening fast solutions team

Parallel Minds' TECH SQUAD

A Curated Team of Solution Architects + Expert Engineers + Domain Experts with over 25+ years of experience for 10x quicker turnarounds

Oil and Gas

Optimize exploration, streamline operations, and boost productivity with connected platforms and data-driven insights.

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Manufacturing

Revolutionize your manufacturing chain—Connect assets, data, & people. Optimize every step, from shop floor to supply chain.

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Product Problem Resolution System

Digitize track and implement Kaizen requests

Process Improvement Request Tracker

Automotive

Design, manufacture, and deliver vehicles with agile solutions for connected experiences and seamless operations.

Healthcare

Enhance patient outcomes, streamline workflows, and improve operational efficiency with connected platforms and intelligent tools.

Streamline workflows, connect data, and empower users. We unlock the full potential of PowerPlatform, from simple automations to enterprise-grade applications.

Future-proof your applications with our deep OutSystems expertise. We accelerate development, ensure scalability, and empower continuous innovation.

From small business software to complex enterprise apps, we supercharge your Mendix journey with proven expertise and tailored solutions.

Case Studies

Discover how we empower businesses in Oil & Gas, Manufacturing, Automotive, and Healthcare with innovative solutions.

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A Digital Twin for Intelligent Buildings

This case study outlines how a global heat exchanger company overcame operational hurdles with Low-Code,

Complaint Management System

The solution is meant for the Customer that have vast geographical expanse and operational

VSM / Digital Transformation

This case study outlines how a global heat exchanger company overcame operational hurdles with

Blogs

Get the latest updates on rapid development platforms and industry-specific challenges

Featured Blog Post

Global Complaint Management System (GCMS): Tech-Enabled and Across Borders

April 22, 2024

In today’s interconnected world, a Global Complaint Management System (GCMS) is a solution for providing

AI in Drilling Operations: Equipment Inspection

April 11, 2024

Explore how AI-powered solutions are transforming the industry, facilitating autonomous inspections to

Mendix and OutSystems: To Choose Between Two Low-Code Industry Heavyweights

April 4, 2024

For enterprise application development, deciding between Mendix and OutSystems requires a nuanced

Product Problem Resolution System

The disjointed operations across different departments resulted in inefficiencies and customer dissatisfaction. Identifying the need for a seamless, integrated solution, the IT team turned to the capabilities of Microsoft’s Power Platform, SharePoint, and Dataverse and Time Extender.

Overview

Customer is in to developing specialized products but were struggling by manual processes in handling customer complaints and identifying problems from different regions spread across the world.

Challenge

Manual and Scattered Processes: Complaint registration and resolution relied heavily on emails and varied forms.
Delayed Communication: A lack of a unified system meant slow complaint status updates.
Absence of Centralized Data Storage: Vital complaint data was dispersed across sheets, making analyses and retrievals cumbersome.
Lack of Data Analytics Infrastructure: Vital insights into complaint trends and resolutions were missed due to a lack of structured analytics.

Solution

Integrating Power Platform, SharePoint, and Dataverse and TimeExtender

Customer embarked on a digital transformation journey, leveraging Microsoft’s power platform.

Key Features & Implementations

Power Apps for Digital Complaint Registration: A custom app was developed using Power Apps. This allowed salespeople to register complaints seamlessly via an intuitive interface.
SharePoint Integration: Complaint data was stored and managed in SharePoint lists, ensuring centralized data access and management.
Automated Workflows with Power Automate: Processes like complaint progression, technician assignment, and resolution status updates were automated using Power Automate, reducing manual interventions.
Dataverse for Data Storage: Leveraging Dataverse’s robust data management capabilities, structured complaint data was stored for advanced analytics and secure accessibility.
Power BI for Data Visualization & Analytics: Integration with Power BI provided dynamic dashboards, offering insights into complaint trends, technician feedback, and resolution timelines.

User Journeys

Incorporating the Microsoft ecosystem ensured that every stakeholder experienced enhanced functionalities:

Salespersons: Utilized Power Apps for complaint registration and monitored status via SharePoint lists.
Complaint Committee: Accessed centralized data on SharePoint, and used Power Automate for technician assignment and complaint categorization.
Technicians: Received assignments via Power Automate notifications and updated resolutions in real-time using mobile-friendly Power Apps.
Management & R&D: Benefited from Power BI’s analytics, which offered actionable insights derived from Dataverse-stored information.

Results

Enhanced User Experience: The combination of Power Apps and SharePoint provided a streamlined and user-friendly experience.
Cost and Time Efficiency: Power Automate’s workflows reduced manual touchpoints, and Dataverse ensured rapid data retrievals.
Data-Driven Decision Making: Power BI, powered by Dataverse, offered deep insights that facilitated informed decision-making.
Centralized Data Management: SharePoint and Dataverse collaboratively ensured a single source of truth for all complaint data.

Data Visualization Enhancements with Power BI

Interactive Dashboards: Users could delve into specific data points, providing more profound insights.
Trend Analysis: Visualization of complaint trends allowed for proactive issue identification and resolution.
Feedback Analysis: Visual representation of customer feedback highlighted areas of excellence and areas of improvement.
R&D Insights: Visualization tools empowered the R&D team to pinpoint product challenges and design improvements.

Conclusion

By harnessing the capabilities of Microsoft’s Power Platform, SharePoint, and Dataverse and tight integration with Time Extender ETL, customer revolutionized its customer complaint resolution process. This holistic approach, grounded in modern technology, elevated service standards, reaffirming its commitment to excellence and innovation.