Bespoke Development

Solve complex problems, achieve specific goals, streamline workflows, automate processes, and unlock new possibilities with custom-built solutions.

Data Science/Engineering

Data-Driven Solutions for Complex Business Problems

Rapid Application Development

Accelerate your journey with rapid application development platforms. Leverage our expertise to build high-impact apps, quickly and effectively.

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Lightening fast solutions team

Parallel Minds' TECH SQUAD

A Curated Team of Solution Architects + Expert Engineers + Domain Experts with over 25+ years of experience for 10x quicker turnarounds

Oil and Gas

Optimize exploration, streamline operations, and boost productivity with connected platforms and data-driven insights.

Featured Solution

Manufacturing

Revolutionize your manufacturing chain—Connect assets, data, & people. Optimize every step, from shop floor to supply chain.

Featured Solutions

Product Problem Resolution System

Digitize track and implement Kaizen requests

Process Improvement Request Tracker

Automotive

Design, manufacture, and deliver vehicles with agile solutions for connected experiences and seamless operations.

Healthcare

Enhance patient outcomes, streamline workflows, and improve operational efficiency with connected platforms and intelligent tools.

Streamline workflows, connect data, and empower users. We unlock the full potential of PowerPlatform, from simple automations to enterprise-grade applications.

Future-proof your applications with our deep OutSystems expertise. We accelerate development, ensure scalability, and empower continuous innovation.

From small business software to complex enterprise apps, we supercharge your Mendix journey with proven expertise and tailored solutions.

Case Studies

Discover how we empower businesses in Oil & Gas, Manufacturing, Automotive, and Healthcare with innovative solutions.

Featured

A Digital Twin for Intelligent Buildings

This case study outlines how a global heat exchanger company overcame operational hurdles with Low-Code,

Complaint Management System

The solution is meant for the Customer that have vast geographical expanse and operational

VSM / Digital Transformation

This case study outlines how a global heat exchanger company overcame operational hurdles with

Blogs

Get the latest updates on rapid development platforms and industry-specific challenges

Featured Blog Post

Global Complaint Management System (GCMS): Tech-Enabled and Across Borders

April 22, 2024

In today’s interconnected world, a Global Complaint Management System (GCMS) is a solution for providing

AI in Drilling Operations: Equipment Inspection

April 11, 2024

Explore how AI-powered solutions are transforming the industry, facilitating autonomous inspections to

Mendix and OutSystems: To Choose Between Two Low-Code Industry Heavyweights

April 4, 2024

For enterprise application development, deciding between Mendix and OutSystems requires a nuanced

Complaint Management System

The solution is meant for the Customer that have vast geographical expanse and operational diversity, facing challenges in standardizing and managing external customer complaints. This study explores the design and implementation of a comprehensive web system leveraging Microsoft’s Power Platform and SharePoint Online.

The goal is to streamline complaint registration, ensure timely response, provide global oversight, and automate reporting functionalities.

Overview

The organization faces operational inconsistencies due to a diverse structure spread across regions, leading to varying complaint processes. The focus on product complaints lacks a unified approach, with a need for streamlined documentation and rapid reporting within a one-week window. Essential data, including product details, is dispersed, hindering global oversight. Automation for quarterly summaries is imperative for consistent feedback. A solution is required to standardize processes, enhance documentation, and centralize data access for improved efficiency.

Challenge

Diverse Operational Structure: With the group spread across multiple regions and sub-regions, each had its unique complaint process, leading to inconsistencies.
Distinct Complaint Categories: Two main categories emerged – product complaints and delivery complaints. The focus, however, was on product complaints related to design, manufacturing, and assembly.
Warranty and Reporting: Every product complaint, irrespective of its warranty status, required documentation, and rapid reporting within a strict one-week window.
Need for Consolidated Data: Critical data, including product details, sales order, nature of failure, and more, were crucial. Global oversight from the Global Product Management Team was indispensable, emphasizing centralized data access.
Periodic Reporting: Automation of quarterly summaries for boards or committees was necessary for consistent feedback.

Solution

Implementation

Complaint Registration: Employees from different sub-regions registered complaints via a web interface. Upon submission, Power Automate notified the relevant teams.
Data Validation & Assignment: Teams validated complaint details, assigned tasks, and updated statuses seamlessly, with every action logged.
Quarterly Reporting: Using Power Automate, data was collated to generate quarterly summaries, providing visibility on a dashboard.
System Scalability & Flexibility: With Power Apps and SharePoint’s modularity, the solution was designed for future scalability. Integration capabilities ensured potential connectivity with other platforms.

Results

Standardization: The system brought uniformity in handling complaints, removing geographical and operational inconsistencies.
Efficient Data Management: With an intuitive interface and centralized storage, capturing detailed data became effortless.
Enhanced Visibility: The Global Product Management Team had a consolidated view, aiding informed decision-making.
Automated Reporting: Periodic reports became systematic, reducing manual intervention and potential errors.

Conclusion

The collaboration between the customer IT and digital operations team and Parallel Minds can pave the way for a holistic solution tailored to the customer needs. With Power Apps facilitating user interactions, SharePoint managing data, and Power Automate handling workflows, external customer complaint management transformed, setting a new standard in efficiency and consistency.